Shipping policy

Shipping Times

Most orders will be delivered within 2 - 5 business days. Delivery time can vary based on various factors including your location, size & weight of the item, time of the year, etc. Therefore, we recommend that you allow more time for your delivery to arrive.

If your delivery has not arrived after the following time frames, please contact our customer service team so that we can assist:

• Victoria - 7 working days
• NSW, SA, ACT - 10 working days
• QLD, NT, WA, TAS - 12 working days

Our warehouses continue to dispatch orders rapidly, over 90% of orders are dispatched within one business day. However, as a result of heightened demand and lockdowns in recent months, some deliveries are experiencing delays in parts of the country. Please allow some additional time to receive your order during this period.

We are unable to guarantee a delivery on any specific dates or time-frames as this is not something our delivery partners would be able to guarantee either.

Please contact us via support@toolplus.com.au. if you have any enquiries.

Shipping & Tracking

Tool Plus shall determine the method and manner with which our items are shipped to you.

Dispatch typically takes 1-2 working days after your order. We will send you order tracking details from our couriers. Please allow up to 2 working days from time of notification sent for the couriers online tracking information to be updated.